FAQ - Select a topic below

Where is My Confirmation Email?

HP Hero automatically sends you a confirmation email about the details of your order. If you did not receive one, don't worry! You can try these instead:

  1. Check the spam folder of your email account.
  2. Contact Us or text 312-588-9880 so we can send you an email or text with your order details.
Where is My Receipt?

Your HP Hero invoice is sent to you via email and will serve as your receipt when you place an order.

What Type of Payment Do You Accept?

On Checkout, you may pay with your Credit or Debit Card. We accept all major credit and debit cards.

What is Your Guarantee?

HP Hero offers a 100% Customer Satisfaction Guarantee on all its items to make sure that we deliver high quality products all the time. If the goods you receive are flawed otherwise, we offer our customers a 30-day guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. We have 24/7/365 Email and Text Support. Please contact us if you need any assistance.

Do You Offer Discount Vouchers or Coupons?

Yes, we offer discounts and coupons all the time.

Can I Send My Order as a Gift?

ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.

Do You Offer Free Shipping?

Yes! If your order is $100 or more, you qualify for Free Shipping.

What are the Shipping Times?

We do our very best to ship out your order in a timely manner. We ship from warehouses and suppliers all over the counry so your item may not come from our shipping address, or with our name on the label. The majority of our products will be shipped from Amazon as we hold stock at their fulfillment center. You should receive your order within 5 business days after placing an order. For T-Shirts and apparel, please allow 7-10 business days for delivery.

Do You Ship To My Country?

We currently only cater to the US market, however, if your country is available in the dropdown menu during checkout, we will be able to ship to your country. If your country is not available in the dropdown menu during checkout, unfortunately we cannot ship to your country at this time.

What is Your Refund Policy?

HP Hero is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!

What is Your Return Policy?

We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a full refund for the price of the product.

How do I Return a Product?

If your product arrives damaged or defective in some way we offer a hassle-free item return process. Please Contact Us or send a text message to 312-588-9880 and we will provide you with instructions on how to return your item.

We will typically issue your refund within 24 hours after confirming your return.

Wrong Item Received

If you have received an order with the wrong item – please send Contact Us stating you received the wrong item along with your order ID and we will provide you with details on how to return your item.

Missing Orders

If you have not received your order, please send us your order ID to help us locate your item(s).

Unauthorized Charge

We advise you to contact your local bank for the unauthorized charges which may have been caused by fraud or identity theft. We will be giving you a full refund for this.

Please take note that if you have paid using a credit or debit card, the amount may take 30 days to appear on your statement, but typically the amount should appear on your statement within a few days.

When Will The Winner Be Announced?

The Winner will be announced after the giveaway status reaches 100%. You can check what the current Giveaway Status is by going here: https://hphero.com/pages/giveaway

Once the giveaway status reaches 100%, the winner will be randomly drawn within 48 hours via Facebook or YouTube Live.

Where can I find my referral link?

You can find your referral link by going to https://hphero.com/pages/track-entries

How many giveaway entires can I earn per referral?

You can earn a total of 1 entry for every person you refer that makes a purchase. Let’s say you refer 100 people and they each make a purchase, you will then have earned 100 entries to the current giveaway.

How many referrals do I have?

You can see the amount of referrals you currently have by going to https://hphero.com/pages/track-entries